Refund policy

Return & Refund Policy

At AXN Originals, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unwashed, and in its original condition

  • Have all original tags and packaging intact

  • Be returned with proof of purchase

Items that do not meet these criteria may not be accepted.

Return Timeframe

You can request a return within 5-7 DAYS of receiving your order.

Any requests made after this period may not be eligible for return.

Refund Process

Once your return is received and inspected:

  • We will notify you via email regarding approval or rejection

  • If approved, your refund will be processed within 5-7 BUSINESS DAYS The amount will be credited to your original payment method

Exchanges

We offer exchanges for:

  • Size issues

  • Defective or damaged products

To request an exchange, contact us at axnoriginals@gmail.com with your order details.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 7 DAYS of delivery

  • Share clear images/videos of the issue

We will arrange a replacement or refund at no extra cost.

Non-Returnable Items

The following items are not eligible for return:

  • Used or washed products

  • Items without original tags or packaging

  • Products purchased on clearance or final sale (if applicable)

Return Shipping

  • Return shipping costs are Nil

  • In case of defective or incorrect items, return shipping will be covered by us

📩 Contact Us

For any return or refund-related queries, please contact us at:
axnoriginals@gmail.com

We aim to make your shopping experience smooth and hassle-free. Thank you for choosing AXN Originals.